Last updated: 12 May 2026
This Privacy Policy explains how RotherSec (“RotherSec”, “we”, “us”, or “our”) collects, uses, stores and protects your personal information when you use our website, contact us, or use our services.
This policy is designed to comply with:
- UK General Data Protection Regulation (UK GDPR)
- Data Protection Act 2018
- Privacy and Electronic Communications Regulations (PECR)
For more information about UK data protection and cookie laws, please visit the Information Commissioner’s Office (ICO).
1. Who We Are
RotherSec provides fire, security and related services across Rotherham and South Yorkshire, including:
- CCTV systems
- Intruder alarms
- Fire alarm systems
- Emergency lighting
- Fire extinguisher servicing
- Access control systems
- Security upgrades and maintenance
Contact Details
RotherSec
Phone: 0330 202 0318
Email: info@rothersec.co.uk
Website: RotherSec
If you have any questions about this Privacy Policy or your personal data, please contact us using the details above.
2. What Information We Collect
We may collect and process the following information:
Information you provide directly
- Name
- Address
- Email address
- Telephone number
- Business details
- Enquiry details
- Information relating to quotations, surveys or installations
Information collected automatically
When you use our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Website usage statistics
- Cookies and tracking information
CCTV and Security System Data
Where applicable, we may process:
- CCTV footage
- Alarm event logs
- Access control records
- Remote monitoring data
This data is only processed where necessary for security, maintenance, fault diagnosis, crime prevention, contractual obligations, or legal compliance.
3. How We Use Your Information
We use personal data for legitimate business purposes, including:
- Responding to enquiries
- Providing quotations
- Delivering services
- Booking appointments
- Maintaining systems
- Customer support
- Invoicing and payment processing
- Legal and regulatory compliance
- Improving our website and services
- Preventing fraud and criminal activity
We only process personal data where we have a lawful basis under UK GDPR.
4. Lawful Bases for Processing
Under UK GDPR, we rely on one or more of the following lawful bases:
- Contractual necessity
- Legitimate interests
- Legal obligations
- Consent (where required)
For example:
- We process customer details to fulfil service agreements.
- We may process CCTV or alarm data for legitimate security purposes.
- We rely on consent for non-essential website cookies and certain marketing communications.
5. Marketing Communications
We may occasionally send service updates or marketing communications.
You can opt out of marketing communications at any time by:
- Clicking the unsubscribe link in emails
- Contacting us directly
We comply with PECR regulations for electronic marketing communications.
6. Sharing Your Information
We do not sell personal data.
We may share information with trusted third parties where necessary, including:
- Payment providers
- IT and website providers
- Monitoring providers
- Accountants and professional advisers
- Emergency services or law enforcement where legally required
- Suppliers and subcontractors involved in installations or maintenance
All third parties are expected to handle personal data securely and lawfully.
7. Data Retention
We only keep personal data for as long as necessary.
Retention periods may vary depending on:
- Legal obligations
- Insurance requirements
- Contractual requirements
- Security investigations
- Financial recordkeeping requirements
CCTV and security-related recordings are retained only for appropriate and proportionate periods.
8. Data Security
We take reasonable technical and organisational measures to protect personal data from:
- Unauthorised access
- Loss
- Misuse
- Disclosure
- Alteration
However, no online transmission or storage system can be guaranteed as completely secure.
9. Your Rights
Under UK GDPR, you may have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Restrict processing
- Object to processing
- Request data portability
- Withdraw consent
To exercise any of these rights, contact us using the details in this policy.
You also have the right to complain to the:
Information Commissioner’s Office (ICO)
10. CCTV and Surveillance Systems
Where CCTV systems are installed or maintained by us, recordings may capture identifiable individuals and therefore constitute personal data under UK data protection law.
Customers operating CCTV systems are responsible for ensuring their own compliance with applicable laws, including:
- Appropriate signage
- Lawful use
- Data retention
- Subject access requests
- Secure storage
We may provide guidance where appropriate but customers remain responsible for their own operational compliance unless otherwise agreed in writing.
11. Website Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites.
12. Changes to This Policy
We may update this Privacy Policy from time to time.
The latest version will always be available on our website.